A unique new facility, Midland Mainline’s Customer Service Academy is a first for the UK rail industry, stating a clear commitment both to customers and staff. Each year, every member of Midland Mainline staff will attend the Academy to learn and develop their customer service skills to meet the high expectations of today’s consumer. The Academy covers a wide range of training subjects from attitude and behaviour, to driver training, I.T. and languages.

The use of this new facility required the highest levels of intelligibility and reliability and, therefore, acoustic consultants specified the use of NXT-based loudspeakers. Together with the customer’s request for ‘invisible’ speakers, Armstrong i-ceilings once again provided the perfect solution.

Not only were the customers more than happy that these criteria were met, but were also impressed with the reduced feedback from radio microphones, a problem often occurring due to inexperienced operatives. This reduction is another of the many benefits found in NXT technology based loudspeaker products.